A customer journey map is a powerful tool that helps visualize the key interactions of a customers product experience, from initial product discovery to product purchase and customer retention.
A customer journey map is a powerful tool, designed to give insights into a users motivations. By visualizing the emotions and goals of a user you can identify gaps and discover meaningful customer insights.
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Figma lives inside the browser which means there is nothing to install. Jump straight into the file and get to work.
This customer journey map is built on top of Figma, a free design tool used by top design teams like Uber, AirBnB, and Twitter.