FigJam
Learn how your users categorize information with a card sorting tool

Whether you’re prototyping a new app or launching another product, take a peek into your audience’s mental models and existing knowledge with FigJam categorization templates.

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Card sorting tools

Gather prospective users and gain insight into their thought processes with an editable card sorting exercise.

All sorts of uses for this template

Use real-time insight from real-world users to craft an experience that matches their mindset.

Follow the flow of information: Streamline the user experience by arranging information on an app or website according to genuine customer input.

Meet your users halfway: Understand how well users know your product or service so you can clarify misunderstandings and build on the existing foundation.

Smooth out the logic: Uncover existing mental models so you can effectively categorize information for the people who need it.

four colorful folders with sticky notes overlayed on top of each onefour colorful folders with sticky notes overlayed on top of each one
four colorful folders stacked on top of each other over a green backgroundfour colorful folders stacked on top of each other over a green background

FigJam
Everyone’s a card-carrying member

Share your card sorting template with users in your research group and designers and developers on your team. With community-built widgets, shared workspaces, and an open canvas design, we make it easy to collect information, then use it to collaborate.

Stationery, not stationary

Gain forward momentum when you establish useful categorizations with our card sorting tool. Then, put your classifications into action with templates from our Community.

FAQs

Card sorting is a process in which participants arrange separate pieces of information into groups or categories. In a card sorting session, you can create digital cards with an online card sorting tool that participants can move around and place in virtual piles to create an optimal sort.

So, what is card sorting used for, and why is it important? Card sorting helps you understand how users evaluate and group information according to their individual mental frameworks. Using this insight, you can create a logical workflow, design better information architecture, and prioritize top-notch user experiences or user journeys.

Begin with our free online card sorting tool and write down each piece of information you’re trying to assess and categorize. A card sorting example can then proceed according to one of two methods:

- Open – Ask users to arrange information into groups, then come up with their own label for each category. This gives you insight into not only the way they group information but also the mental models they use to generate the categories themselves.

- Closed – Ask users to fit each card into predetermined categories on our card sorting template. This version illuminates shared beliefs and disagreements across user groups.

It’s important to have enough participants to recognize trends in your card sort exercise. Start with at least fifteen users and increase your sample size if you need more valuable insight. A group of twenty to thirty participants is often the norm for UX research groups.

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